Terms & Conditions

Online Terms of Supply


These are the terms and conditions of supply for products ordered on https://www.londongoldbullion.co.uk (Site). The Site is operated by or on behalf of London Gold Bullion Limited trading as London Gold Bullion (we, us and our). We are a limited company, registered in England. Our registered company number is 10398572, and our registered office is at: Seventh Floor, Leconfield House, Curzon Street, London, United Kingdom, W1J 5JA. Our VAT registration number is 188717064.

Your purchase of any of the products offered on the Site (Products) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 6 January 2017.

Ordering and availability

To order any Product, you must be at least 18 years of age. By doing so, you confirm to us that you meet this requirement.  If requested by us, you also agree to provide evidence of your identity in accordance with instructions we give to you before or after you submit your order and any supporting documentation that we request in addition, together with any information obtained by us from a credit reference or fraud prevention agency, which corresponds with the payment account details and delivery details you give us, and is verified by us (ID). 

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay"button on the checkout page.

After placing an order, you will receive an acknowledgement from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched for delivery (Order Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

We may correct or change any information for Products requested in your order at anytime before we send you the Order Confirmation.  If we need to make corrections or changes we will tell you so you can decide whether to withdraw your order.  Once you have submitted your order you cannot change or withdraw the order unless we make a change under this clause and ask you to confirm or withdraw your changed order.

No Investment advice 

We are not authorised or regulated by the UK financial services regulator, the Financial Conduct Authority, and do not give any investment advice to customers.  In particular, we do not give advice comparing precious metals with other investments, regardless of whether or not those investments are regulated.  We also cannot provide advice on any potential tax implications of you entering in to the Contract with us.  You must approach and rely on your own financial, tax and/or accounting advisors in respect of these matters.


Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within seven (7) days after the date of the Order Confirmation, unless there are exceptional circumstances. Any dates and times quoted for delivery are approximate only and will not be of essence of the contract.

Your order will be delivered to the delivery address within the United Kingdomyou specify when placing your order.  We cannot deliver to PO boxes, mail boxes, or work addresses. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by courier and take place on Monday to Saturday, excluding bank and public holidays, usually within the hours of 8am and 5pm. Please note that deliveries are required to be signed for.  You agree that either you, or a person authorised by you, will be at the delivery address to accept delivery.

Deliveries will be made to your door.  All orders will be deemed delivered when signed for by a person at the delivery address. You must satisfy yourself before requesting any delivery that this will be secure as any loss incurred after the delivery is signed for at the address will be your liability. 

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us.  We cannot accept liability for loss once a package has been accepted by a person at the delivery address.

We may deliver products by instalments.  This means that the order will be delivered in two or more separate packages.  If we do this, each package will constitute a separate order under a separate Contract.  If there is a delay or other problem with delivery of one package you will have the rights and remedies under these terms and conditions in relation to that package, not the other package.                                                                                                              

We will not be liable for any delay in delivery of the Products to you or any Non-Delivery if it is caused by:

  • you being unavailable;
  • your instructions (or lack of instructions) relevant for delivery; or
  • a person or factor that is outside the control of our carrier (for example traffic or an emergency), or that is within your control.

 If no one accepts delivery at the delivery address, we will attempt re-delivery of the Products to you.    If we are unable to arrange re-delivery, or if re-delivery fails, we may in our discretion:

  •  move the Products to storage with one of our subcontractors which will incur storage and delivery service fees, such fees are required to be paid by you in prior to a subsequent re-delivery taking place; and/or
  • sell the Products and reimburse you the sale price of the Products after deducting our reasonable fees, charges and costs.

Risk and ownership

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

Price and payment

The price of Products is as quoted on the Site from time to time.

Prices include VAT and delivery costs.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by Visa or Mastercard credit or debit card, American Express, Paypal or BACS transfer on the checkout page. We do not accept payment in cash.  Please note that, for security reasons, the statement address for the credit or debit card, PayPal or bank account that you use to pay, must be the same as the delivery address for the order. We can only accept credit cards, debit cards or transfers where the statement address for the account is within the United Kingdom.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Receipt of payment from us by you for the Products shall be a condition precedent to fulfilment of our obligations under the Contract.  For payment by BACS, payment shall not be deemed to have been received until the full amount of the price is cleared in to our account. 

Consumer cancellation rights

You have no statutory right to cancel the contract if you change your mind.  This is because the prices of the Products are subject to fluctuation.  See Risk Notice below.

Risk Notice    

Please note that we sell precious metals based on global metal market prices which are outside our control, and change frequently. The historical performance of our price is not a reliable indicator of future prices.

Product information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding dimensions of Products is included as a guide only and there may be minor discrepancies between the information shown and the Product received, however, this will not impact on the weight of the Product(s). If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that, by law, may not be limited or excluded.

 Subject to this, in no event shall we be liable to you for:

  • any business losses, if you are a consumer
  • for any loss of profit; and
  • any losses that were not foreseeable by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.


We may, with or without prior notice, terminate a Contract with you where:

  • you do not provide payment of any amounts required to be paid by you under this agreement within 2 weeks of you being notified of such amounts (including, but not limited to, payment of the price of the Products, any shipping charges or costs incurred due to failed delivery);
  • if you do not provide us with information about ID when we ask for it, or we are unable to verify your ID at any time for any reason;
  • you commit any fraud in relation to us (or we have reasonable grounds to suspect a fraud by you);
  • we have reasonable grounds to believe that fulfilling an order will cause a risk of damage or harm to our reputation; or
  • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

Account closure

To close your account you must notify us via email to info@londongoldbullion.co.uk with your account name, email address and registered account address. We will aim to close the account within 48 hours and will notify you via email once this has been done.  Details will be stored to meet HMRC regulations. 


You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

We may at any time subcontract any part of our obligations under this agreement.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms and conditions shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and us regarding these terms and conditions or any Contract will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest.

Contacting us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email to info@londongoldbullion.co.uk or write to us at London Gold Bullion, Seventh Floor, Leconfield House, Curzon Street, London, United Kingdom, W1J 5JA.