Delivery of Your Bullion

We want you to know that once your order has been placed, it's in safe hands from leaving our warehouse to arrive at your house. No matter how much you spend, our delivery is always the same standard - free*, insured and discreet, offering you total peace of mind. 

Cost

There is no charge on UK deliveries. International delivery costs are calculated at the checkout. For further assistance, contact our customer care team on +44 203 409 3350.

Time

All our orders are processed as quickly as possible by a skilled and dedicated team. All our deliveries are fully insured to give complete peace of mind. On occasion, our couriers may take longer than expected to deliver your parcel. In these rare cases, please wait 72 hours before contacting us, as it may be a simple matter of the courier being delayed on their route. Providing you have received notification that your parcel has been dispatched, the courier will be in the process of delivering it to you. If you have not received a dispatch notification, or if it has been over 72 hours since your item was dispatched, please telephone us on +44 203 409 3350.

Consumer cancellation rights and refunds

Due to price fluctuations, you have no right to cancel your order or request a refund.  As the precious metal prices are based on global metal market prices they change frequently and are outside our control.

If we are out of stock on a product, we may provide a temporary like for like substitute. Once the original product is back in stock we will arrange a collection of the substitute item and deliver the original.

*UK orders only.

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